Shipping and Returns

Shipping Costs
Delivery is made via Australia Post e-parcel with the option of their Standard or Express service. Shipping is calculated at checkout before you place your order and is based on the items in your cart and service you choose.

Order deadline and delivery times
We undertake to dispatch your order from Melbourne the same day if the order is placed before 12:00pm AEST. Parcels are sent via Australia Post e-parcel and you can choose between a Standard and Express service. Standard service delivery times are similar postage times to your area while the Express service guarantees delivery the next working day.

We can arrange same-day delivery in Melbourne via a courier if this is important to you. Please call us directly on (03) 9383 3300 so that we can provide you with a quote for the delivery and organise it as soon as possible.

Single Origin Coffee
Please note our Single Origin Coffee’s are usually roasted to order and will take an extra 2-3 day’s before being dispatched. If your order is urgent, please contact us.

If your order contains other products in addition to the Single Origin you purchased, everything will be shipped together with one tracking number.

Delivery destinations
All our products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise.

Weekend deliveries
Orders placed over the weekend will be dispatched on Monday. Call a customer service representative on (03) 9383 3300 to enquire or contact us via email –

Recipient not home
If the recipient is not home when your delivery is made, the following will occur depending upon circumstance & the service being used.

The delivery will be left on the doorstep if you have ticked the “Authorisation to Leave” box on the shipping details page.

If you have not provided authorization to leave, a calling card will be left at the door or in the letterbox notifying you that the parcel is available for pick-up from a local post office.

Please add any information to the Order Notes that will help us to ensure that your delivery meets your requirements.

What is your refund policy?
As part of our HACCP certified food safety program we cannot accept food items for return if you change your mind. Returned products will only be accepted on the occasion that we sent you the wrong products or they are damaged.

If products are to be returned, they MUST be unopened, in the original packaging and returned within 14 days of purchase. Please retain your Invoice/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.

If incorrect products have been sent to you, we will amend this. Please notify us of the error within 7 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer.
Please note, you are required to pay any charges if you have ordered the incorrect products and ship the products back to Genovese Coffee.

We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products or they are damaged on arrival. We can only process products purchased from our website, and provide advice on products available on our website.

We offer exchange on t-shirts only, as we understand the sizing may not be suitable. We do require the product to be unopened, in the original packaging and the cost of delivery will be at the customers expense.
Please email us to notify us of the exchange and the size you’d like to swap for. To ensure we receive the parcel back, we recommend using tracked or registered post. Once your item is received by us, we will send the replacement.

Subscription Info
Can I cancel my coffee subscription?
You can – just log into your account to cancel at any time.

Can I pause my coffee subscription?
If you need to pause your subscription for any reason, please email us at and we will sort this out for you. Please note, subscriptions can be paused for a maximum three-month period. Alternatively, you are welcome to log into your account and cancel at any time.